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SHIPPING & RETURNS

SHIPPING POLICY

At ZentraLive, we are committed to making your order experience simple, transparent, and reliable.

Order Processing

Orders are processed after payment has been successfully confirmed. Processing times may vary depending on product availability, order volume, and other operational factors.

Once your order has been shipped, you will receive a confirmation email containing tracking information when tracking is available.

Shipping Times

Estimated delivery times may vary depending on your shipping destination, shipping method, carrier, and other circumstances outside of our control.

Please note that estimated delivery dates are not guaranteed. Delays may occasionally occur due to carrier issues, weather conditions, customs procedures, holidays, or other unforeseen circumstances.

Shipping Costs

Available shipping options and applicable shipping costs will be displayed during checkout before you complete your purchase.

Any applicable taxes, duties, or customs charges associated with international shipments may be the responsibility of the customer, depending on the destination and applicable laws.

Delivery Issues

If your package appears to be delayed, lost, damaged, or delivered incorrectly, please contact our Customer Support team at [Customer Service Email] as soon as possible.

We will do our best to assist you and work with the appropriate shipping carrier when necessary.

Please make sure that your shipping address is accurate and complete before placing your order. ZentraLive may not be responsible for delays or additional costs resulting from an incorrect or incomplete address provided by the customer.

RETURNS & EXCHANGES POLICY

At ZentraLive, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review the conditions below to determine whether your order qualifies for a return or exchange.

Return Eligibility

To request a return, please contact our Customer Support team at [Customer Service Email] within [X days] of receiving your order.

Returned products must generally be in their original condition, unused, and with all original packaging, tags, or accessories included, unless the item arrived damaged, defective, or incorrect.

Certain products may not be eligible for return for health, hygiene, safety, personalization, or other applicable reasons. Any applicable exclusions will be identified on the product page or communicated before purchase.

How to Request a Return

To begin a return, please contact us at [Customer Service Email] and provide your order number, the item you wish to return, and the reason for your request.

Our Customer Support team will provide you with the applicable return instructions.

Please do not send products back to the return address on the original package unless our team has specifically instructed you to do so.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method. Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

Original shipping charges may be non-refundable unless otherwise required by applicable law or the item was received damaged, defective, or incorrect.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at [Customer Service Email].

We may request photographs or other information to help us evaluate the issue and determine the appropriate resolution.

Exchanges

If exchanges are available for the specific product, our Customer Support team will provide instructions based on product availability and the circumstances of your request.

For questions regarding returns, refunds, or exchanges, please contact us before sending your item back.

We are committed to handling every request fairly and providing our customers with a professional and transparent experience.

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