top of page

TERMS & CONDITIONS

CUSTOMER SERVICE

At ZentraLive, our customers come first. We are committed to providing a smooth, secure, and reliable shopping experience from the moment you discover our products to the moment your order arrives at your door.

Our Customer Support team is available to assist you with questions about products, orders, payments, shipping, returns, refunds, or any other concerns related to your purchase.

If you need assistance, please contact us through our Contact Us page or email us at [Customer Service Email]. When contacting us about an order, please include your order number so we can assist you as quickly and efficiently as possible.

We believe that excellent customer service is an essential part of a great shopping experience. We carefully review every customer inquiry and work to provide clear, helpful, and timely assistance.

Thank you for choosing ZentraLive. We appreciate your trust and look forward to serving you.

PRIVACY & SECURITY

At ZentraLive, we respect your privacy and are committed to protecting the personal information you provide when using our website.

When you browse our website, create an account, place an order, or contact us, we may collect information such as your name, email address, billing and shipping information, order details, and other information necessary to provide our services.

Your payment security is important to us. Payments are processed through trusted third-party payment providers that use appropriate security measures to help protect your payment information. ZentraLive does not intentionally store complete payment card information on our own servers.

We may work with trusted service providers that help us operate our business, including payment processors, shipping and fulfillment partners, technology providers, analytics services, and customer support providers. These providers may receive only the information reasonably necessary to perform their services.

We may use your information to process and fulfill orders, provide customer support, communicate with you regarding your purchases, improve our website and services, prevent fraudulent activity, and provide marketing communications where permitted and applicable.

If you receive promotional emails from us, you may unsubscribe at any time by using the unsubscribe option included in the email.

We take reasonable administrative, technical, and organizational measures to help protect your information from unauthorized access, misuse, loss, or disclosure. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

For more information about how ZentraLive collects, uses, and protects personal information, please review our full Privacy Policy.

[View Our Privacy Policy]

WHOLESALE INQUIRIES

Interested in offering ZentraLive products in your store, boutique, online shop, or retail business?

We welcome wholesale inquiries from retailers, distributors, and qualified business partners who are interested in building a long-term relationship with ZentraLive.

To request wholesale information, please contact us at [Wholesale Email] and provide the following details:

  • Business or company name

  • Contact person's name

  • Business website or online store

  • Country and state/province

  • Type of business

  • Products you are interested in

  • Estimated order volume

Our wholesale team will review your inquiry and, when applicable, provide information regarding wholesale pricing, minimum order quantities, available products, ordering requirements, and shipping options.

We are committed to developing strong relationships with our retail partners and providing a professional and dependable wholesale experience.

For wholesale inquiries and partnership opportunities, please contact us at [Wholesale Email].

We look forward to hearing from you and exploring opportunities to work together.

PAYMENT METHODS

PAYMENT METHODS

  • Credit / Debit Cards

  • ​PAYPAL

  • Offline Payments

bottom of page